Skill required: Talent & HR - Strategic Talent Sourcing
Designation: Service Delivery Ops Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? "Delivery & Client management: Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following: • Ensure adherence to recruitment process as designed, ensuring appropriate approvals at relevant stages and ensure the up to date documentation of the recruitment processes. • Provide support to the aligned team members in the management of candidates as required. • Maintain network in critical technical sectors to facilitate effective passive recruitment • Manage & monitor internal applicant tracking system, ensuring that accurate and up to date information is recorded on the candidate profiles in the database and applicants are properly tracked and moved through appropriate workflow activity stages • Work with various business leaders to understand the hiring needs across technology areas for the business unit and cas Talent & HR process Working in the Strategic Talent Sourcing space you will be required to design frameworks, develop sourcing and outreach strategies, detail hiring campaigns and employer positioning on social media to attract high caliber candidates. You will also need to have talent market expertise and provide comprehensive views of industry trends; provide expertise in market insights, talent landscape and help with your understanding of talent needs in a fast paced, agile and competitive environment.
What are we looking for? •Ability to work well in a team •Problem-solving skills
Roles and Responsibilities: "Delivery & Client management: Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following: • Ensure adherence to recruitment process as designed, ensuring appropriate approvals at relevant stages and ensure the up to date documentation of the recruitment processes. • Provide support to the aligned team members in the management of candidates as required. • Maintain network in critical technical sectors to facilitate effective passive recruitment • Manage & monitor internal applicant tracking system, ensuring that accurate and up to date information is recorded on the candidate profiles in the database and applicants are properly tracked and moved through appropriate workflow activity stages • Work with various business leaders to understand the hiring needs across technology areas for the business unit and cascade to the team. • Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. • Liaise with Service Management Team on reporting performance measures to the Client. • Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards • Create & implement governance/review mechanism to monitor performance metrics and ensure compliance to defined process requirements. • Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). • Demonstrate strong customer service in all activities & lead by example • Raise relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. • Manage service issues & escalations via escalation process. Perform root cause analysis and suggest appropriate corrective & preventive actions for accurate & timely service delivery and satisfactory issue resolution • Create a logical plan with realistic estimates and schedule for an activity or project segment.