Skill required: Compensation & Benefits - Compensation Administration Process Design
Designation: Service Delivery Ops Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
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What would you do? "Delivery & Client management: Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following: • Ensure adherence to designed process • Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. • Liaise with Service Management Team on reporting performance measures to the Client. • Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards • Create & implement governance/review mechanism to monitor performance metrics and ensure compliance to defined process requirements. candidates with Compensation & Benefits experience The Compensation Administration Process Design team is focused on designing processes for performing salary adjustments, providing bonuses/incentives, maintaining salary and job tables, and managing employee stock purchase plan.
What are we looking for? •Ability to work well in a team •Problem-solving skills
Roles and Responsibilities: "Delivery & Client management: Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following: • Ensure adherence to designed process • Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. • Liaise with Service Management Team on reporting performance measures to the Client. • Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards • Create & implement governance/review mechanism to monitor performance metrics and ensure compliance to defined process requirements. • Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA). • Demonstrate strong customer service in all activities & lead by example • Raise relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. • Manage service issues & escalations via escalation process. Perform root cause analysis and suggest appropriate corrective & preventive actions for accurate & timely service delivery and satisfactory issue resolution • Create a logical plan with realistic estimates and schedule for an activity or project segment. Ensure progress, issues and agreements are properly documented and acted upon. • Develop & maintain an excellent relationship with internal and external clients and / or business partners to ensure achievement of business goals • Ensure that Business Continuity and Disaster Recovery Plans are up to date and liaise with BCM Team and Local IT to ensure testing periodically. Subject Matter expertise / Training/Updates/ Quality/ documentation • In-depth understanding of Payroll Processes (Pre and Post) Processes to meet Business requirements (e.g., timelines, quality, and costs) • Acquires in depth knowledge, as required & support in Knowledge Transfer of any process