Skill required: Compensation & Benefits - Compensation Administration Process Design
Designation: Service Delivery Ops Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? " • Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved. • Manage and improve people performance and align them with organizational goals and objectives. • Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives. • Participate actively in Team & Organization wide initiatives. • Monitoring the voice of the customer through surveys and other means of communication. Be assertive and work through the development areas as voiced by the client, Third parties or Accenture stakeholders. • Encourage and drive continuous improvement measures on day-to-day basis within area of responsibility till closure. • Timely and transparent recognition and rewards for the team. candidates with Compensation & Benefits experience The Compensation Administration Process Design team is focused on designing processes for performing salary adjustments, providing bonuses/incentives, maintaining salary and job tables, and managing employee stock purchase plan.
What are we looking for? •Ability to work well in a team •Problem-solving skills
Roles and Responsibilities: " • Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved. • Manage and improve people performance and align them with organizational goals and objectives. • Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives. • Participate actively in Team & Organization wide initiatives. • Monitoring the voice of the customer through surveys and other means of communication. Be assertive and work through the development areas as voiced by the client, Third parties or Accenture stakeholders. • Encourage and drive continuous improvement measures on day-to-day basis within area of responsibility till closure. • Timely and transparent recognition and rewards for the team. Keep the team engaged and motivated. • Recommend cost-effective, efficient procedural or production alternatives. • Develop People through mentoring and resolve conflicts. Drive coaching culture. • Monitor and encourage the Team to create/follow up on development plans • Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing. • Ensure high degree of compliance to the documented processes, client/organizational policies. • Ensure Business Excellence documentation is updated and drive Business Excellence methodologies in day to day operations. • Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve Business Excellence • Analyze root causes of Issues, escalations, errors and have a remedial action through process improvement. Plan & Manage daily staffing, employee grievances if any for the geography and the specialist support teams • Work collaboratively with all Internal & Third party stakeholders to achieve Business goals. • Ensure adherence to policy and procedures of the organization. • Ensure that the Team is adequately staffed and resources have the right skills required for the job. Liaise with Accenture Leadership, Recruitment and IJP Teams on staffing requirements. • Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments. "