Skill required: Order to Cash - Collections Processing
Designation: Order to Cash Operations Associate
Qualifications:BCom
Years of Experience:1 to 3 years
Language - Ability:English - Proficient
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be part of the Order to Cash Team in the role of a Credit & Collection analyst working from the designated work location. You are expected to comprehend the entire credit and collection process, resolve any queries raised by end customers, internal teams, or clients. • Graduates in Commerce with practical experience in Credit & Collection processes, including Credit Assessment, Credit Hold Review, Dispute Resolution, Credit Risk Management, and Payment Collection. • Possess excellent problem-solving and interpersonal skills to manage customer interactions and resolve disputes. • Demonstrate a quick ability to learn and adapt to new systems, processing transactions following desktop procedures. • Exhibit effective written and verbal communication skills with a passion for addressing customer queries. • Proficient in using MS Office tools such as Excel, PowerPoint, and Word. The Collections Operations team focuses on managing collections and disputes such as debt collection, reporting on aged debt, bad debt provisioning, trade promotions, and outperform cash reconciliations. The team is responsible for follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, and ensure compliance to internal controls, standards, and regulations.
What are we looking for? •Account Reconciliations •Billing and Revenue Management •Adaptable and flexible •Ability to perform under pressure •Ability to establish strong client relationship •Ability to work well in a team •Commitment to quality •Accounts Receivable Ledger Maintenance • Familiar with Tandem, PowerApps • Exposure to Power BI • Creation of DTPs (Desk Top Procedures) • Experience in Virtual Transition.
Roles and Responsibilities: • Handling Escalations • Assessing Customer Credit • Collecting Overdue Payments • Reviewing Credit Holds • Resolving Disputes • Communicating with Customers • Managing Credit Risks • Generating Reports • Supporting Audit Processes • Participating in Daily Huddles • Achieving Quality Targets • Meeting Productivity Goals • Maintaining Average Handling Time • Continuing Learning through My Learnings • Being Open to Sharing Team Workload • Contributing Suggestions for Process Improvements