Skill required: Order to Cash - Billing Processing
Designation: Order to Cash Operations Associate
Qualifications:BCom
Years of Experience:1 to 3 years
Language - Ability:English - Proficient
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be part of the Order to Cash Team as Customer operations coordinator, senior process associate working from the designated work location. You are required to understand the end-to-end process of Master customer database setup, address if any sort of queries raised by end customer or client internal team. Also, responsible to be an active member in the team. • Commerce Graduates having hands on experience on Customer Operations Covering master data Setup process. Learn and adopt to new systems and process transactions per the instructions manual given. • Excellent problem-solving and interpersonal skills to provide maintenance of customer master database for local, multi-market, and/or national customer within Customer Operations. • Learn and adapt to new systems and process transactions per the desktop procedures. • Effective written and Verbal Communication with passion to solve customer queries. • MS Office tools like MS Excel, MS PowerPoint MS Word The Billing Processing team focuses on the process of creating and issuing customer invoices. This includes reviewing the list of debit notes raised and identifying any gaps in the process. The role requires a good understanding of invoicing, collections, account receivables, order management, sales order, order processing, order fulfillment, and journal entries. The role may also require following up with the sales team to provide reasons for raising debit notes and un-recognized revenue.
What are we looking for? •Billing and Revenue Management •Account Reconciliations •Adaptable and flexible •Ability to perform under pressure •Ability to establish strong client relationship •Agility for quick learning •Results orientation •Accounts Receivable (AR)
Roles and Responsibilities: • Review and interpret contracts, pricing documentation for relevant content and information. • Ensure compliance with documents in all aspects of pricing and adhere to company policies and procedures. • Extracting Open requests • Creating master customer records • Editing existing records • Deleting/Inactivate existing records, • Participating in Daily Huddle • Following instruction manuals • Meeting Quality Targets • Meeting Productivity Targets • Hands on experience on Excel and email writing • Willing to share team’s workload as required.