Skill required: Order to Cash - Billing Processing
Designation: Order to Cash Operations Analyst
Qualifications:BCom
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Execute process Order to Cash in Third Party Billing with a focus on efficiency, first-time quality and overall continuous process improvement. • The person will assist the Team Lead in meeting the service delivery of Third party billing team
What are we looking for? • Graduate of finance-related or business course; Accounting graduate an advantage • At least 2 yrs related working exp and 1+ year of Revenue cycle or medical insurance related experience. • Experience in any accounting ERP (Oracle, SAP, etc.) • Written and spoken ability to communicate in English for Accenture interaction • Previous accounting experience/studies in particular AR • Must be a good team player • Responsibility and accuracy in the completion of received tasks • Ability to solve urgent matters and work under pressure • Flexibility, especially in the period of month/quarter/year-end closing • Reliable, proactive approach to entrusted tasks (thinking outside the box is a plus) • Experience with accounting systems • Microsoft Office skills • Client industry, SSC or BPO experience is a plus • Moderate to no travel depending on project involvement. • Work hours at night. • Overtime and On-Call may be required. • Client holidays are observed instead of Philippine or local holidays. • Daily RTO during training and knowledge transfer until stabilization
Roles and Responsibilities: • Manages and execute Order to Cash, Billing • Third party insurance claim billing and follow up associated with the dispensing of • prescription medication using the bill method required by the payer. • Transmit or submit claims (paper, electronic) to insurance payers for reimbursement. • Resolve insurance problems and patient issues that may have resulted from incorrect or • incomplete information, therapy changes, and pharmacy or shipping errors. • Maintain supporting chronological notes that detail actions taken to resolve outstanding • unbilled claims. • Maintain patient demographic information in data collections systems. • Work all billing reports and queues while remaining in accordance with payer and company • policy guidelines. • Research and respond by telephone, via the internet, and in writing to patients, physician s • offices, insurance companies, and governmental payers regarding billing issues and • problems as well to expedite claims processing • Requires calling patients, insurance companies, govt. etc for 50% roles. • Understands the end-to-end process of third party billing and customer invoicing • Understand and perform Accounts Receivable supervisory role if and when needed • Provides required business unit reporting and other required information, when needed • Track and reconcile daily/monthly volumes and metrics • Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface) • Investigating into situations where invoices and customer information requirements may contradict. • Participate in analysis and brainstorming sessions deriving actionable data from quality insights • Act as a subject matter expert of billing and customers invoicing • May require making presentations to OTC Leadership