Skill required: Order to Cash - Collections Processing
Designation: Order to Cash Operations Senior Analyst
Qualifications:BCom
Years of Experience:5 to 8 years
About Accenture
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What would you do? • The person will assist the OTC Team Lead in meeting the collection targets and other deliverables as assigned. • May be assigned a portfolio depending upon business requirements
What are we looking for? • Graduate of finance-related or business course; Accounting graduate an advantage • At least 3 yrs related working experience in B2B collection process or equivalent fields; • Experience in any of skills below is preferred but not required ? Health Insurance / Claims Benefits ? Certified Billing and Coding Specialist (CBCS) preferred • Written and spoken ability to communicate in English for Accenture interaction • Must be a good team player • Responsibility and accuracy in the completion of received tasks • Ability to solve urgent matters and work under pressure • Flexibility, especially in the period of month/quarter/year-end closing • Experience with accounting systems • Microsoft Office skillsMicrosoft Office skills • Moderate to no travel depending on project involvement. • Work hours at night. • Overtime and On-Call may be required. • Client holidays are observed instead of Philippine or local holidays. • Daily RTO during training and knowledge transfer until stabilization
Roles and Responsibilities: • Manages and execute Order to Cash Collection process. • Responsible for the activities assigned by the OTC Team Lead. • Provides a day-to-day work to the group, conducts workload studies, plans activities, sets direction, and provides supervision to and evaluation of direct reports • Responsible of managing that the account portfolio is properly segregated amongst collections specialist and all are contacted • Responsible on overall end to end collection process meeting the monthly collection target • Ensure that overdue invoices are in acceptable level • Understand and perform AR lead role. • Assist AR processors with questions and problems related day to day transaction processing. • Assist the OTC Team Lead in supervising the activities performed by the regular AR processing team within Manila DC. • Ability to provide assistance to the staff • Actively seeks opportunities for Continuous Improvement initiatives. • Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to. • Escalates production issues to OTC Team Lead as appropriate. • Ensures all work is performed in accordance with SLAs and metrics. • Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period