Skill required: Order to Cash - Collections Processing
Designation: Order to Cash Operations Specialist
Qualifications:Chartered Accountant/Master of Business Administration
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Manage a team of Sr analysts, analysts, associates and new associates executing the processes related to Order to Cash
What are we looking for? Experience Requirements • Must have 5+ years work experience of Collection, Invoice Processing and Billing, Payments/Cash Application within a BPO or Shared Services industry • Minimum experience – 2-3 years Supervisor experience related to Order to Cash or equivalent fields. • Preferred experience with Order to Cash Processes for Health Insurance / Claims Benefits or Revenue cycle/ medical insurance related experience. • Certified Billing and Coding Specialist (CBCS) preferred Skill Requirements • Proficient in Microsoft Office Suite and SAP • Strong verbal and oral communication & customer facing skills • Positive approach in supporting customer & company needs • Goal-orientated individual with strong time and task management • Organized and methodical person with logical approach in addressing issues and strong analytical skills. Education Requirements • Graduate of finance-related or business course • Minimum education – University Degree • Preferred Education – Economics / Finance Language Requirements • Fluent oral and written English Working Conditions • Moderate to no travel depending on project involvement. • Work hours at night. • Overtime and On-Call may be required. • Client holidays are observed instead of Philippine or local holidays. • Daily RTO during training and knowledge transfer until stabilization
Roles and Responsibilities: • Reports to OTC Service Delivery Manager • Manage a team of Sr analysts, analysts, associates and new associates in Order-To-Cash tower. • Establish team objectives in line with Order to Cash department goals. • Drive Quality, and Continuous Improvement activities in Order-To-Cash tower • Review team workload and adjust resources to provide accurate and timely support processing including, but not limited to Cash Application, Collections, Billing, Credit Management and Customer Master • Monitor timely implementation of the objectives by agreed Service Level Agreement (SLA) • Lead team meetings related to service delivery on regular basis • Provide coaching and mentoring to subordinates • Prepare a Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, and monitors program for a defined period. • Ability to prepare and make presentations to Sr Leaders and stakeholders