Skill required: Order to Cash - Billing Processing
Designation: Order to Cash Operations Specialist
Qualifications:BCom
Years of Experience:7 to 11 years
About Accenture
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What would you do? • Manage a team of Sr analysts, analysts, associates and new associates executing the processes related to Order to Cash Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. The Billing Processing team focuses on the process of creating and issuing customer invoices. This includes reviewing the list of debit notes raised and identifying any gaps in the process. The role requires a good understanding of invoicing, collections, account receivables, order management, sales order, order processing, order fulfillment, and journal entries. The role may also require following up with the sales team to provide reasons for raising debit notes and un-recognized revenue.
What are we looking for? Experience Requirements • Must have 5+ years work experience of Collection, Invoice Processing and Billing, Payments/Cash Application within a BPO or Shared Services industry • Minimum experience – 2-3 years Supervisor experience related to Order to Cash or equivalent fields. • Preferred experience with Order to Cash Processes for Health Insurance / Claims Benefits or Revenue cycle/ medical insurance related experience. • Certified Billing and Coding Specialist (CBCS) preferred Skill Requirements • Proficient in Microsoft Office Suite and SAP • Strong verbal and oral communication & customer facing skills • Positive approach in supporting customer & company needs • Goal-orientated individual with strong time and task management • Organized and methodical person with logical approach in addressing issues and strong analytical skills. Education Requirements • Graduate of finance-related or business course • Minimum education – University Degree • Preferred Education – Economics / Finance Language Requirements • Fluent oral and written English • Moderate to no travel depending on project involvement. • Work hours at night. • Overtime and On-Call may be required. • Client holidays are observed instead of Philippine or local holidays. • Daily RTO during training and knowledge transfer until stabilization
Roles and Responsibilities: • Reports to OTC Service Delivery Manager • Manage a team of Sr analysts, analysts, associates and new associates in Order-To-Cash tower. • Establish team objectives in line with Order to Cash department goals. • Drive Quality, and Continuous Improvement activities in Order-To-Cash tower • Review team workload and adjust resources to provide accurate and timely support processing including, but not limited to Cash Application, Collections, Billing, Credit Management and Customer Master • Monitor timely implementation of the objectives by agreed Service Level Agreement (SLA) • Lead team meetings related to service delivery on regular basis • Provide coaching and mentoring to subordinates • Prepare a Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, and monitors program for a defined period. • Ability to prepare and make presentations to Sr Leaders and stakeholders.