Skill required: Order to Cash - Collections Processing
Designation: Order to Cash Operations Associate
Qualifications:Chartered Accountant/Master of Business Administration
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Execute process Order to Cash in Collection with a focus on efficiency, first-time quality and overall continuous process improvement.
What are we looking for? • Graduate of finance-related or business course; Accounting graduate an advantage • At least 6 months related working experience in B2B collection process or equivalent fields; • Experience in any of skills below is preferred but not required ? Health Insurance / Claims Benefits ? Sales, Billing, Cash Application, Manage Contracts, Credit Management, Collections, Reconciliations, respond to queries (voice and query capability) • Experience in any accounting ERP (Oracle, SAP, etc.) • Able to communicate well in English for verbal and written forms • Analytical and fact-based decision-maker • Ability to quickly identify issues and risks and provide recommendations • Experience in team interactions and facilitation • SSC, BPO experience an advantage but not required; • Able to perform analysis of data and tasks of medium to high complexity • Certified Billing and Coding Specialist (CBCS) preferred • Moderate to no travel depending on project involvement. • Work hours at night. • Overtime and On-Call may be required. • Client holidays are observed instead of Philippine or local holidays. • Daily RTO during training and knowledge transfer until stabilization
Roles and Responsibilities: • Manages and execute Order to Cash Collection process. • Support to maintain and improve service performance metrics reports including, but not limited to, collection AR to customers and maintain acceptable level of overdue invoices • Third party follow-up associated with the dispensing of prescription medication • Maintain supporting chronological notes that detail action taken to resolve • outstanding account balances • Maintains patient demographic information and data collection systems • Work all billing/collection reports, queues, or diversions according to payer and company policy guidelines • Utilizes outbound collection techniques to ensure timely payment and minimize bad debt • Addresses customer inquiries, concerns, and disputes related to their accounts in a timely and satisfactory manner • Voice, outbound calls required