Skill required: Tech for Operations - Customer Support Operations
Designation: Database Admin Associate
Qualifications:BTech/Any Graduation
Years of Experience:1 to 3 years
About Accenture
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What would you do? We re on a bit of a mission at OnProcess, part of Accenture. We are helping the world s service supply chains get a whole lot better. Why? Because we believe that great customer service is a necessity, digital innovation is a game-changer and a new approach towards the "circular" supply chain will drive dramatic sustainability benefits to the world - and we are making all this happen. OnProcess, part of Accenture are market leaders in the provision of innovative, engaging and value driven parts supply chain solutions across a diverse range of sectors. Solutions provided by OnProcess span Service Parts Planning, Delivery and Recovery services and comprise multiple technical and non-technical components. The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent Automation A customer support operations team can help a company provide optimal customer support by establishing and maintaining processes, policies, and technologies that improve the customer support teams work efficiency in delivering timely and satisfactory resolutions.
What are we looking for? The Supply Chain Operations Associate work as Supplier Onboarding Specialist, supports the enablement of suppliers onto the Network, for their respective Buyer customers. The role will provide administrative assistance to expedite the registration and onboarding of new suppliers and relationship requests. The role manages the day to day written (email) and telephonic interaction with suppliers to ensure that they can transact on the Network with their Buyer customers. This role will work with cross functional teams to support the requirements of the supplier membership growth strategy and provide support as required to achieve requisite regional revenue targets. The Supplier Onboarding Specialist will also work closely with the Network Deployment Leads and provide excellent service delivery to the buyers and suppliers.
Roles and Responsibilities: •• Customer focus • Manage suppliers through the Tools and processes. • Assist all assigned suppliers in understanding key value adds for the specific industry internal business objectives and guide sellers on best practices for using the Network. • Proactively engage with assigned sellers to ensure on-time enablement. • Responsible for monitoring and tracking status of suppliers for project defined milestones. • Prioritize strategic suppliers and strategic accounts based on record information in the system. • Follow up with suppliers to encourage Network compliance. • Train suppliers on how to configure and use their account on the Network. • Train suppliers on how to create invoice. • Participate in internal trainings and initiatives. • Work with other internal teams and help to improve process. • Knows the Network and Supplier Enablement Automation features, understand the value of ecommerce and the Network.