Skill required: Employee Service - HR Delivery - HR Delivery Strategy
Designation: HR Service Delivery Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? In this role, you will play a crucial part in reviewing and analyzing feedback reports, with the primary objective of identifying key insights and actionable steps to be taken. You will also be instrumental in problem-solving, adapting to the evolving landscape of HR Expert Assist (GenAI tool), and refining our processes accordingly. Additionally, HR change management expertise will be essential in facilitating the integration of AI-generated insights into our organization s workflows •HR Process Design •HR Delivery Strategy •HR Analytics •Data Analytics •Data Analytics and Interpretation •Problem-solving skills •Ability to manage multiple stakeholders •Collaboration and interpersonal skills •Detail orientation •Strong analytical skills 1. Data Analysis and Interpretation: o Review feedback reports from Expert Assist. o Analyze data to identify trends, patterns, and actionable insights. o Translate data findings into actionable recommendations for process improvement. 2. Problem Solving: o Proactively identify challenges and roadblocks within the Expert Assist framework. o Develop innovative solutions to enhance the effectiveness and efficiency of our processes. o Continuously evolve work methodologies in response to the dynamic nature of Expert Assist. 3. Attention to Detail: o Maintain accuracy and integrity of the single NA Expert Assist corpus. o Ensure meticulous organization and documentation of data for easy retrieval and analysis. 4. Stakeholder Management: o Collaborate with process owners across HR Teams to ensure alignment and accuracy of data. o Establish and maintain effective communication channels to facilitate information exchange. o Provide regular updates and reports to stakeholders regarding data analysis and process enhancements.
What are we looking for? • In this role you are required to do analysis and solving of increasingly complex problems • Your day-to-day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts MBA will be added benefit
Roles and Responsibilities: • MBA in HR • Minimum 5 years of work experience (Knowledge of Hire to Retire processes) • Proficiency in data visualization tools and Microsoft Office Suite (Excel, PowerPoint, PBI, Word) • Experience in Workday & Ceridian is preferred • Strong analytical skills with the ability to derive insights from complex datasets • Exceptional problem-solving abilities and a proactive approach to addressing challenges • High level of attention to detail and accuracy in data management & change management • Excellent communication and interpersonal skills for effective stakeholder management • Support US shift hours