Skill required: User-Generated Content Moderation - Content Moderation
Designation: Trust & Safety Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
Language - Ability:English - Expert
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Enables a superior brand experience , accelerates responsible growth and creates a secure environmentAccenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society. Identify the spam content to provide genuine search results. Help the victims to remove their explicit videos / Photographs from global sites. Remove the Personal Identifiable information reported by the user from various search results.Addressing ad blocking through improving ad experiences across the web.Review websites, product listings and merchant center accounts to ensure compliance with the Google Shopping policies and quality standards?.Review web pages and tag the Landing Page based on the content on the page for Google to display the right content to the relevant audience.Review YT videos and decide whether it can be monetized.Authorization specialist will work on Trademark related complaints based on the Trademark Policy, counterfeit goods & services either will process the Complainant/TM Authorization or will pushback & escalate the complaints in case we have any grey area cases/concerns. Once the complaint is processed the Trademark will be blocked from the Search Engine. The Content Moderation team focuses on reviewing photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Client s terms of services. They review content that may be sensitive in nature. They ensure every piece of content in violation of the client’s terms of services is accurately identified and flagged for action in a timely mannerYou will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be chal.
What are we looking for? •Adaptable and flexible •Agility for quick learning •Written and verbal communication •Ability to work well in a team JOB PURPOSE The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide daily objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to the deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reporDUTIES AND RESPONSIBILITIES Your role requires following responsibilities – • Conducting Huddles: Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives. • Task Management Guidance: Provide daily guidance to team members on how to efficiently manage their day-to-day tasks. • SLA and KPI Achievement: Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicato • o Thoroughness in reviewing and validating work for accuracy and quality. o Ability to identify process gaps and areas for improvement. • Ethical and Professional Conduct: o Adherence to ethical standards and professionalism in all interactions. o Commitment to maintaining confidentiality and data security. • Emotional Intelligence: Awareness of and ability to manage emotions, both for oneself and when interacting with team members. Additional skills- • Be a team player and value cohesiveness • Ability to interact with clients and internal stakeholders • To step up in absence of a Trainer/ QC’er QUALIFICATIONS • Mandatory to have Content Moderations/Digital Marketing experience of 5 yrs. along with handling a team for minimum 1 yr. • Knowledge of HTML, HTTP codes and basic Java script • Must have basic knowledge in Digital Marketing/Online Ad Campaign • Graduate in BA, B. Com, or relevant field (No Science/IT/Engineering graduates) • This is a Work from Office Role • Has Rotational Shifts • Must reside within given boundary limits
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts •o Thoroughness in reviewing and validating work for accuracy and quality. o Ability to identify process gaps and areas for improvement. • Ethical and Professional Conduct: o Adherence to ethical standards and professionalism in all interactions. o Commitment to maintaining confidentiality and data security. • Emotional Intelligence: Awareness of and ability to manage emotions, both for oneself and when interacting with team members. Additional skills- • Be a team player and value cohesiveness • Ability to interact with clients and internal stakeholders • To step up in absence of a Trainer/ QC’er QUALIFICATIONS • Mandatory to have Content Moderations/Digital Marketing experience of 5 yrs. along with handling a team for minimum 1 yr. • Knowledge of HTML, HTTP codes and basic Java script • Must have basic knowledge in Digital Marketing/Online Ad Campaign • Graduate in BA, B. Com, or relevant field (No Science/IT/Engineering graduates) • This is a Work from Office Role • Has Rotational Shifts • Must reside within given boundary limits