Skill required: Talent Development - Learning Operations
Designation: Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 - 8 Years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Will conduct New Hire training/ Floor Performance enhancement programs for the Project. In addition, the team member will establish and manage relationships for New Hire integration into the Accenture style of working.
What are we looking for? • Extensive soft skills training experience – Culture, Voice & Accent, Grammar, Customer Service • Excellent Communication Skills - orally and in writing • Instructional design • Presentation Skills • Computer/ MS Office skills • Trend analysis and reporting • People Management skills • Critical problem solving and issue resolution • Team supervision • People Development – Feedback & Coaching Behaviors key to the success of this position are: • Continuous improvement focus – result oriented • Motivation • Teaming and Collaboration • Analytical thinking • Ability to Plan and Prioritize • Confidence • Positive outlook • Creative and innovative approach • Adaptability • Ability to exercise sound judgment within established guidelines • Relationship Partnering
Roles and Responsibilities: • Assess relevant training needs for individuals and organization, in consultation with departmental heads, including assessment methods and measurement systems available. • Stay informed as to relevant skill and qualifications levels required by employees for effective performance (Client and Internal requirements), and circulate requirements and relevant information to the organization / Leadership as appropriate. • Work with CD Manager to produce plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary. • Design training courses and programs necessary to meet training needs. • Organize training venues, logistics, transport as required to achieve efficient training attendance and delivery. • Plan and deliver training courses personally where necessary to augment that provided externally or internally by others. • Arrange for the maintenance of all necessary equipment and materials relating to the effective delivery and measurement of training. • Recruit employees (as applicable). • Ensure all training activities and materials meet with relevant organizational and statutory policies. • Monitor, measure and report on employees’ training and development plans and achievements within agreed formats and timescales. • Develop self, and maintain knowledge in relevant field at all times. • Deploy TTTs as required by the organization. • Interact with training vendors and attend related training conferences and seminars. • Monitor calls and give feedback to teams assigned. • Train, assess and implement activities to effect improvement in E-mail writing skills and grammar. • Implement language and culture modules training on a recursive basis to agents on floor. • Calibrate with existing Coaches / Operations. • Aid the Operations team in improving performance on customer service, team motivation and teamwork. • Ensure that the current knowledge is updated regularly through huddles, monitoring, etc.