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Service Management Specialist

Mumbai Job No. aioc-s01524702 Full-time
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Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

Job Description

Skill required: Business Reporting & Governance - Reporting Analytics
Designation: Service Management Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
Language - Ability:English - Intermediate
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Business Reporting and Governance vertical helps to deploy and deliver robust tracking mechanism for SLA/KPI or any other operational metrics on a day to day basis. Automation/Visualization team will collaborate with the deal teams to identify and deploy solutions that brings in efficiency and better client experience . You are expected to understand the requirement from the stakeholders/Project lead , develop first time right solutions within the timeline that has been agreed per the project plan . Role will expect you to upskill yourself on the latest automation techniques and be updated on the new features and enhancements available on the existing tools . Major tools that’s currently adopted are (not limited to) VBA , MS-Access , SharePoint, Power Automate , Power Apps , Power Bi , Tableau , SQL (SSIS and SSRS) , RPA Candidate who is good in excel and MIS reports are looked at for these skills In Reporting and Analytics, you will have to prepare management reports and analysis, both recurring and ad-hoc. This includes focusing on tracking business performance through trusted data and insights while actively managing employee behaviors.
What are we looking for? Ability to work well in a team of developers · Ability to communicate and handle stakeholders Proficiency and expertise in two or more from the below: Major tools that’s currently adopted are (not limited to) VBA , MS-Access , SharePoint, Power Automate , Power Apps , Power Bi , Tableau , SQL (SSIS and SSRS) , RPA
Roles and Responsibilities: · In this role you are required to do analyze and do the feasibility check on the automation. · Build project plan, cost and assumptions for the project and communicate with the stakeholders. · Manage the development and ensure its first time right · Adhere to the timelines mentioned in the project · Maintain proper documentation of the project including change request log · Proactively call out to the stakeholders for any scope changes and/or unexpected challenges · Have scheduled calls with project owners and share the updates · Manage and mentor the team of developers · Collaborate with other developers within the team to learn and implement best practices · Basis the need of the project , you will be expected to work on the development of the solution · Please note that this role may require you to work in rotational shifts

Qualifications

Any Graduation

Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

What people are saying about us

"Best Company to work with"

Current Employee - Software Test Engineer in Bangalore

 

Pros: best work place, flexible timing, work from home

Cons: Work life balance depends upon the project. Full Review

 

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