Skill required: Business Reporting & Governance - Microsoft Power BI
Designation: Analyst
Qualifications:Any Graduation
Years of Experience:3 - 5 Years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in excel and MIS reports are looked at for these skills The role will require for you to work on Microsoft Power BI to help visualize data and share discoveries and collaborate in intuitive new ways.
What are we looking for? Tableau (Good to have) •Ability to manage multiple stakeholders • Effective communication and organization skills with Polished, professional presence • Experience in reporting of contractual metrics and operational KPIs • Demonstrate ability to achieve customer satisfaction through a managed service framework. • Facilitation skills and Virtual teaming experience • Adaptability to change. • Effective collaboration skills and experience • Adept in working across a heavily matrixed organization. •MySQL • Proficient in MS Office with advance knowledge in excel formulas. • Ability to create Nice & User friendly excel dashboards. • Ability to create meaningful presentation through PowerPoint. • Working Knowledge in Power Automate, Power Apps, PowerBi • Basic Automation abilities using VBA Macro’s • Good Understanding of processes like (e.g., F&A, Marketing Operations, HR, Procurement and Supply Chain)
Roles and Responsibilities: Create and Publish Daily / Weekly / Monthly Reports on time with accuracy. • Create and Design New Dashboard / Reports as required. • Deliver ad hoc reports. • Find trends in data to spot any anomaly / provide data insights to the stake holders. • Automate reports to reduce manual efforts. • Connect with Stakeholders and drive governance around performance metrics. • Play Individual Contributor or Manage a team dedicated for the assignment and drive performance.