Skill required: Business Reporting & Governance - Microsoft Power BI
Designation: Measurement & Report Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in excel and MIS reports are looked at for these skills The role will require for you to work on Microsoft Power BI to help visualize data and share discoveries and collaborate in intuitive new ways.
What are we looking for? •Tableau (Good to have) •Ability to manage multiple stakeholders • Effective communication and organization skills with Polished, professional presence • Client and Stakeholder Management experience. • Experience in reporting of contractual metrics and operational KPIs • Demonstrate ability to achieve customer satisfaction through a managed service framework. • Facilitation skills and Virtual teaming experience • Adaptability to change. • Effective collaboration skills and experience • Adept in working across a heavily matrixed organization. •MySQL • Proficient in MS Office with advance knowledge in excel formulas. • Ability to create Nice & User friendly excel / Bi dashboards. • Ability to create meaningful presentation through PowerPoint. • Knowledge in Power Automate, Power Apps, Powerbi • Automation abilities using VBA Macro’s • Good Understanding of processes like (e.g., F&A, Marketing Operations, HR, Procurement and Supply Chain) • People / Team Management
Roles and Responsibilities: • Work on one or more projects. • Ensure Daily / Weekly / Monthly Reports are delivered on time with accuracy. • Deliver ad hoc reports. • Connect with stakeholders to understand the business requirement and deliver the reports accordingly. • Should have ability to perform Analysis on historical data and generate insights by finding trends in data to spot any anomaly to the stake holders. • Drive Value Add’s by automating reports / processes to drive and bring in efficiency. • Connect with Stakeholders and drive governance around performance metrics. • Individual Contributor or Manage a team dedicated for the assignment and drive performance.