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Customer Service Analyst 

Bengaluru Job No. aioc-s01516878 Full-time
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Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

Job Description

Skill required: Retirement Solutions - Retirement Planning Services
Designation: Analyst
Qualifications:Any Graduation
Years of Experience:3 -5 Years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? 5+ years of experience in US Retirement Services domain – Defined Contributions – Institutional Services, 3+ years of mandatory experience in Plan Management Services with proven ability on the below, provide configuration services for core recordkeeping systems to align to plan documents and provisions of plan operations, Perform in good order/not in good order review and communicate gaps in inputs back to client or relationship team (if any), Perform due diligence on request and resolve (if any), Perform quality control review and update the necessary recordkeeping system, Excellent communication skills, ability to lead multi-party meetings in the stipulated timelines, ASPPA Certified (Preferred) Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the best Covers the full range of services needed throughout a plans life, including plan development & enhancement, sales & marketing, plan sponsor/institutional client onboarding/management, participant enrollment/management, sponsor and member servicing & reporting. Their products consist of individual retirement accounts (Roth IRA), college savings accounts, guaranteed investment contracts, fixed & variable deferred annuities (qualified & non qualified), as well as corporate retirement funds.
What are we looking for? Any Graduate, Experience in the US retirement industry mandatory, Open to working in core Night shifts based on business requirements, Good verbal & written communication skills, Good typing skill and attention to detail, Good time management skills
Roles and Responsibilities: Obtain sign off from client on updated document. , Submit request to implementation/setup team to align Customer systems to update provisions (if needed). Submit any identified variances to relationship team (contractual or operational) or plan management services system for resolution. Validate cleared contractual variances and system updates and return for completion as needed or close out task if complete. Complete quality control review. Coaching and mentoring others to draw out their skills and expertise Strong leadership skills, with the ability to motivate and inspire team members Strict adherence to non-disclosure of client information by preserving client confidentiality. Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time. Taking active participation in process improvements and automation. Ensure Quality Control standards that have been set are adhered to. Adherence to client SLAs Identify potential areas that require additional controls

Qualifications

Any Graduation

Please be informed that at any given point in time, you can only have one "Active" application.

Please be informed that at any given point in time, you can only have one "Active" application.

What people are saying about us

"Best Company to work with"

Current Employee - Software Test Engineer in Bangalore

 

Pros: best work place, flexible timing, work from home

Cons: Work life balance depends upon the project. Full Review

 

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