Skill required: Order to Cash - Billing Processing
Designation: Order to Cash Operations Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be part of Order to Cash Team as Analyst working from the designated work location. You are required to understand the end-to-end process of customer master data setup process, address if any sort of queries raised by end customer or client internal team. Be a active team member to train or mentor new joiner and trouble shoot any process questions raised by your team member in the team.
What are we looking for? •Commerce Graduates having in-dept experience on customer operations on master customer data setup. Lean and adopt to new system and process transactions per the instructions manual given. Excellent written and Verbal Communications with passion to solve customer queries. Willing to take-up lead role during team lead absence and also support in daily huddles and reports. • Good end to end customer master setup knowledge. • Exposure to Peoplesoft • MS Office tools like MS Excel, MS PowerPoint MS Word.
Roles and Responsibilities: • Review and interpret contracts, pricing documentation for relevant content and information. • Ensure compliance with documents in all aspects of pricing and adhere to company policies and procedures. • Extracting Open requests • Creating master customer records • Editing existing records • Deleting/Inactivate existing records, • Participating in Daily Huddle • Following instruction manuals • Meeting Quality Targets • Meeting Productivity Targets • Hands on experience on Excel and email writing • Willing to share team’s workload as required. • Back-up to team lead • Support on reporting and team huddles. • Support audit requests • Submit Ideas on process and system improvements.