Primarily responsible for activities that follow the solution sales process, starting from order acceptance till invoicing / revenue recognition. Ensure that the necessary NCR guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes. Responsible for documentation and changes thereof.
•Policy – adhering to procedures in compliance with NCR policy
•Provide Internal & External Audit Support, review support, etc.
•Accurate transaction execution consistent with NCR Revenue Recognition policies and procedures.
•Record retention, EOJ, etc
•Support eSCM, Process improvement and other initiatives
•Provide support in resolving queries and issues
•Comply with SLA requirements on TAT and accuracy
•Emails / Voice mails or any other communication from the customer to be responded promptly
•Participate in meetings, calls ,etc as required
•Escalation procedure to be followed
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