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ATIS_Helpdesk Support Professionals

Job Location: Gurugram

Job Number: 9680

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- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 394,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
    
     Responsibilities include –
     • Investigate and Diagnose Issues.
     • Identify, track and resolve issues.
     • Maintain strong communication amongst the various groups.
     • Manage strong data and process integrity.
     • Drive resolution for Level 1 issues around – Laptop support, desk top support, Application support.
     • Mode of Resolution:- Predominantly through Voice Interaction and also through email , chat & remote support.
     • Continuously strive for self-development through multiple channels.
     Basic Qualifications:
     1. 1 to 5 years of total & relevant experience.( Technical Service Desk Support)
     2. Strong communication skills
     3. Strong problem solving skills
     4. Bachelor Degree in Computer Science or equivalent experience
     Catalyst skills:- ( Good to have/ Desired Qualifications)
     5. Working knowledge of Operating Systems (Windows 2000\2003, Linux\HP Unix
     6. Working knowledge of Message Handling Technologies (JMS, MQseries, WMQI, etc…)
     7. Working knowledge of Database Technologies (Oracle 9 + and \ or Informix)
     8. Working knowledge of LAN/WAN and Firewall Support
     The candidate should be willing to work in 24/7 Shifts.
Full Time Graduation

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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