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Risk and Compliance Management

Job Location: Noida

Job Number: 9583

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- Job description

OVERALL PURPOSE OF JOB
• Supports account by delivering Process Controls Compliance Monitoring services across BPO clients.
• Liaises with Service Delivery Team as required
• Liaises with BSS Service Management Team / R&C team as required
Accountability/Scope:
• Accountable for the completion of standard and non-standard tasks within the scope of the function.
• Selects the most appropriate procedures from a given set of solutions/procedures.
• Able to recognize and act on non-standard situations and adapt work to business goals.
• Escalates issues and seeks advice when faced with complex issues/problems.
• May have regular interaction with users around first line queries/requests for information.
• Subject to general supervision of progress against results.
• Applies procedures to ensure accuracy of output and adopts continuous improvement approach.

People/Knowledge:
• May coordinate the work of a small team in areas of high volume transaction processing.
• Required to share knowledge and experience with others.
• Required to assist less experienced or temporary staff.
• Working knowledge of one functional area.
• Sufficient understanding of a range of standard processes/individual complex procedures to enable application of existing practices and minor modification where approved.


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