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Risk and Compliance Managemen

Job Location: Noida

Job Number: 9472

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- Job description

OVERALL PURPOSE OF JOB
• Supports account to deliver Risk and Compliance (R&C) across BPO clients, incorporating the full scope of R&C services.
• Liaises with Field Ops Team as required
• Liaises with Service Management Team as required
Responsibilities/Accountability:
• Risk and Compliance (R&C) Review:
• Collect performance data from service delivery, etc.
• Evaluate process areas for application of internal controls, inclusion of regulatory and
contractual controls
• Controls Testing:
• Identify control attributes
• Identify population of transactions
• Determine acceptable sample size
• Evaluate sample items
• Perform metric gap & trending analysis
• Determine acceptability of application of control
• Document results; in cases where control is deficient, provide recommendations for
improvement and define business benefit
• Effectively evaluate review results, weighing the relevancy, accuracy, and perspective of
conclusions against the accumulated evidence.
• Be effective in communicating review results, both verbally and in writing, so they are
persuasive, placed in the appropriate context, and understood by the recipient/reviewee.
• Drive first draft of client facing reports to final approval
• Analyze operational reports and highlight points for ODAM and service delivery
• Exhibit creativity and innovation in recommending improvements to review practices and
processes.
• Complete work assignments independently as part of a team project.
• Supports continuous improvement and organization development activities
• Participates in ad hoc area or global projects as required
• Collaborates with Center of Excellence team members on internal controls capabilities
• Assigned and accountable for specific areas of responsibi

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