Job Description

Requirements:
Strong analytical, problem solving and troubleshooting skills
Written and spoken English language communication skills
Preferred:
Familiarity with Android OS, Play, Chrome and Aps
Familiarity with online payments and other financial skills are good to have

Duties and Responsibilities:
Answer Customer help requests received via chat/email in a professional, friendly and accurate manner
Ensure excellent customer satisfaction
Score high quality scores & extremely low tolerance for errors
Follow approved workflows in responding to customer inquires
Aptitude to learn new changes in the process quickly

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Qualifications

Graduation from an accredited college or university. Chat/Email skills: Ability to multi task, ability to work on up to 3 chats or chat & email simultaneously maintaining good speed and quality Interpersonal Skills Excellent customer service skills including follow up Verbal and written communication Good problem solving, diagnosis and troubleshooting skills Ability to communicate complex issues in a friendly and easy to understand format (verbal and written) Experience with prioritizing multiple tasks in a fast paced and ambiguous environment Significant attention to detail

We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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