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Procurement and Data Analyst

Job Location: Mumbai

Job Number: 9119


- Job description

Level 10- Job Description

Individual will be responsible for supervising the day to day operational and administrative activities, ensuring that all processes are followed / executed and deadlines are met. He/She will be expected to guide their team in the fulfillment of goals in relation to Service Level Agreements. He/She will assist in the identification, assessment and resolution of complex issues/problems raised by team members. TL to provide world class customer support through analysis and problem solving in order to facilitate client . The position requires extensive & deep understanding of procurement domain, hands-on experience/Knowledge of working on work orders/Purchase order . In addition, excellent written and oral communication skills are critical for interfacing with clients and working in a close knit team environment.

Key Result Areas:

o Collaborates with client almost on a daily basis to ensure delivery of services.
o Ensures service measures are met in accordance with the Service Level Agreement (SLA). Provide performance feedback and career guidance to all team members.
o Handle and manage process & people escalations appropriately.
o Reviews queue management and ensures all requests are completed.
o Suggests process improvements and helps team implement their ideas.
o Acts as lead for the process and aligns work instructions as per global procedures.
o Ensure adherence to policy and procedures of the organization

Key Responsibilities / Activities

o Reviewing and prioritizing the requests placed by the clients.
o Ensuring the requests are completed thoroughly and accurately within the appropriate time frame
o Take an active role & participant in client departmental weekly reviews discussion with the client.
o Track team metrics in a detailed and timely manner; proactively monitor Service Measures and escalate any potential serv

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