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Quality Associate Manager

Job Location: Hyderabad

Job Number: 9060

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- Job description


The Quality Manager will be responsible for supervising the day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met. He/She will be expected to guide their team in the fulfillment of goals in relation to Service Level Agreements. He/She will assist in the identification, assessment and resolution of complex issues/problems raised by team members. He/She will interact with SDM/ASDM at client end.

Key Result Areas:
• Collaborates with client almost on a daily basis to ensure delivery of services.
• Ensures service measures are met in accordance with the Service Level Agreement (SLA).
• Provide performance feedback and career guidance to all team members.
• Handle and manage process & people escalations appropriately.
• Reviews queue management and ensures all requests are completed.
• Suggests process improvements and helps team implement their ideas.
• Acts as the SME for the process and aligns work instructions as per global procedures.
• Ensure adherence to policy and procedures of the organization
• Improving Quality process with the standard industry benchmark
Responsibilities/Authorities (Briefly describe the main tasks, responsibilities/authorities, of the job.)

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

For Persons with disability: If you require any support for your disability related queries or any disability related assistance for you to be considered for opportunities with Accenture, please send us an email to careersandabilities@accenture.com.
Please note: This mailbox is dedicated to support only Persons with Disability. If you do not require any such support, you would need to directly apply to open positions posted on our careers page.

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