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Quality Associate Manager

Job Location: Hyderabad

Job Number: 9060

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- Job description


The Quality Manager will be responsible for supervising the day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met. He/She will be expected to guide their team in the fulfillment of goals in relation to Service Level Agreements. He/She will assist in the identification, assessment and resolution of complex issues/problems raised by team members. He/She will interact with SDM/ASDM at client end.

Key Result Areas:
• Collaborates with client almost on a daily basis to ensure delivery of services.
• Ensures service measures are met in accordance with the Service Level Agreement (SLA).
• Provide performance feedback and career guidance to all team members.
• Handle and manage process & people escalations appropriately.
• Reviews queue management and ensures all requests are completed.
• Suggests process improvements and helps team implement their ideas.
• Acts as the SME for the process and aligns work instructions as per global procedures.
• Ensure adherence to policy and procedures of the organization
• Improving Quality process with the standard industry benchmark
Responsibilities/Authorities (Briefly describe the main tasks, responsibilities/authorities, of the job.)

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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Please note: If you do not require any such support, you would need to directly apply to open positions posted on our careers page.

Accenture has not authorized any agency, company or individual to either collect money or arrive on any monetary arrangement in exchange for a job at Accenture. Accenture's criterion for hiring candidates is merit. Any agency, company or individual offering employment with Accenture in exchange for money is misrepresenting their relationship with Accenture, which has not authorized any such action. If you are approached by any entity or individuals who demand money or any other form of compensation in return for a job offer at Accenture – even if they present themselves as representatives or employees of Accenture – please send the details to Accenture Business Ethics Line.

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