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Customer Support Voice - Trainee

Job Location: Mumbai

Job Number: 8908


- Job description

Educational Qualification
• Bachelor’s degree-Any Stream
• 6-12 Months of customer service experience in voice process
• Experience in UK Insurance
• Experience in UK General Insurance (Motor/Home/Pet)
Overall Purpose Of Job
• Handle queries/tasks or make outbound calls from /to customers within required handling time and at appropriate quality levels
• Identify tasks requiring escalation and escalate to right person
• Contribute to team performance and goals through individual performance and suggestions for improvement where sought

• Resolve tasks from end customers of the client
• Follow collections, claims or sales guidelines
• Deliver on all client SLAs defined from time to time
• Handle work allotted from time to time

Skills Profile
• Communication – Good
• English Language command – Excellent
• Clear / Neutral Accent – Excellent
• Numeric skills – Good
• Customer Service Skills – Excellent
• Negotiation / Influencing Skills – Excellent

Personal Attributes
• Natural Communicator (Essential)
• Good Listening skills (customer referrals) (Essential)
• Argument/’complaint’ resolution - Able to placate customers (Broker business)(Essential)
• Perception Skills (Essential)
• Planning & Organization skills (Essential)
• Team Player (Essential)
• Energetic (Essential)
• Positive Mindset (Essential)

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