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Customer Support Voice - Trainee

Job Location: Mumbai

Job Number: 8908


- Job description

Educational Qualification;

• Bachelor’s degree-Any Stream;


• 6-12 Months of customer service experience in voice process;

• Experience in UK Insurance;

• Experience in UK General Insurance (Motor/Home/Pet);

Overall Purpose Of Job;

• Handle queries/tasks or make outbound calls from /to customers within required handling time and at appropriate quality levels;

• Identify tasks requiring escalation and escalate to right person;

• Contribute to team performance and goals through individual performance and suggestions for improvement where sought;



• Resolve tasks from end customers of the client;

• Follow collections, claims or sales guidelines;

• Deliver on all client SLAs defined from time to time ;

• Handle work allotted from time to time;


Skills Profile;

• Communication – Good;<

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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