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Customer Support Voice - Trainee

Job Location: Mumbai

Job Number: 8908

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- Job description

Educational Qualification
• Bachelor’s degree-Any Stream
Experience(Desirable)
• 6-12 Months of customer service experience in voice process
• Experience in UK Insurance
• Experience in UK General Insurance (Motor/Home/Pet)
Overall Purpose Of Job
• Handle queries/tasks or make outbound calls from /to customers within required handling time and at appropriate quality levels
• Identify tasks requiring escalation and escalate to right person
• Contribute to team performance and goals through individual performance and suggestions for improvement where sought

Responsibilities/Authorities
• Resolve tasks from end customers of the client
• Follow collections, claims or sales guidelines
• Deliver on all client SLAs defined from time to time
• Handle work allotted from time to time

Skills Profile
• Communication – Good
• English Language command – Excellent
• Clear / Neutral Accent – Excellent
• Numeric skills – Good
• Customer Service Skills – Excellent
• Negotiation / Influencing Skills – Excellent

Personal Attributes
• Natural Communicator (Essential)
• Good Listening skills (customer referrals) (Essential)
• Argument/’complaint’ resolution - Able to placate customers (Broker business)(Essential)
• Perception Skills (Essential)
• Planning & Organization skills (Essential)
• Team Player (Essential)
• Energetic (Essential)
• Positive Mindset (Essential)

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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Please note: If you do not require any such support, you would need to directly apply to open positions posted on our careers page.

Accenture has not authorized any agency, company or individual to either collect money or arrive on any monetary arrangement in exchange for a job at Accenture. Accenture's criterion for hiring candidates is merit. Any agency, company or individual offering employment with Accenture in exchange for money is misrepresenting their relationship with Accenture, which has not authorized any such action. If you are approached by any entity or individuals who demand money or any other form of compensation in return for a job offer at Accenture – even if they present themselves as representatives or employees of Accenture – please send the details to Accenture Business Ethics Line.

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