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Risk Investigation

Job Location: Gurugram

Job Number: 8850

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- Job description

Amazon is looking for individuals with critical thinking and decision making abilities to join us as Investigation Specialists. Our mission in Transaction Risk Management Services (TRMS) is to make Amazon.com the safest place to transact online. TRMS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, TRMS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.com.
We are looking for Investigators to evaluate buyer or seller transactions/profiles and help safeguard Amazon's global customer base. We are specifically seeking applicants with fluent in either German, French and/or Italian as well as English language skills to support our global operations teams. These positions are ideal for recent graduates or people with customer service backgrounds.

Summary of Responsibilities

• Investigate suspicious activity and behavior that could pose a risk to our customers on the Amazon EU websites.
• Communicate effectively with via email and/or telephone with our customer base, which will include: Buyers, merchants and internal customers to analyze risk.
• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
• Consistently achieve/exceed weekly productivity and quality standards for investigations.
• Participate in ad hoc projects/assignments as necessary.
• Achieve weekly productivity and quality standards for investigations.
• Be prepared to be flexible with working hours and work Saturdays or Sundays as part of your normal 5 day shift.
Ideal Candidate Profile

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

For Persons with disability: If you require any support for your disability related queries or any disability related assistance for you to be considered for opportunities with Accenture, please send us an email to careersandabilities@accenture.com.
Please note: This mailbox is dedicated to support only Persons with Disability. If you do not require any such support, you would need to directly apply to open positions posted on our careers page.

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