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Consumer Operations

Job Location: Hyderabad

Job Number: 8807


- Job description

Analyst/Agent Support Profile:;
YT agent Profile;
Career level-12;
Undergraduate/graduate/post graduate in any stream;
Location: Hyderabad;
Excellent verbal and written communication skills;
Excellent Customer Handling Skills;
Minimum 2 years of customer service experience in an international voice process is must;
Ability to learn, retain, and apply large amounts of product, procedure, policy and system information;
Aptitude to learn new changes in the process quickly;
Experience with prioritizing multiple tasks in a fast paced and ambiguous environment;
Significant attention to detail;
Ability to communicate complex issues in a friendly and easy to understand format (verbal and written;
Experience of working in a B2C environment preferred;
Technical Skills Requirement:;
Familiarity with basic internet technologies (web, email, IM), software (browsers, common plug-ins, common web sites), and terminology. br/&g

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