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Consumer Operations

Job Location: Hyderabad

Job Number: 8807

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- Job description

Analyst/Agent Support Profile:;
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YT agent Profile;
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Career level-12;
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Qualification:;
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Undergraduate/graduate/post graduate in any stream;
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Location: Hyderabad;
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Requirements:;
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Excellent verbal and written communication skills;
Excellent Customer Handling Skills;
Minimum 2 years of customer service experience in an international voice process is must;
Ability to learn, retain, and apply large amounts of product, procedure, policy and system information;
Aptitude to learn new changes in the process quickly;
Experience with prioritizing multiple tasks in a fast paced and ambiguous environment;
Significant attention to detail;
Ability to communicate complex issues in a friendly and easy to understand format (verbal and written;
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Preferred;
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Experience of working in a B2C environment preferred;
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Technical Skills Requirement:;
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Familiarity with basic internet technologies (web, email, IM), software (browsers, common plug-ins, common web sites), and terminology. br/&g

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

For Persons with disability: If you require any support for your disability related queries or any disability related assistance for you to be considered for opportunities with Accenture, please send us an email to careersandabilities@accenture.com.
Please note: This mailbox is dedicated to support only Persons with Disability. If you do not require any such support, you would need to directly apply to open positions posted on our careers page.

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