• Manage and deliver the HR products and services , ensuring the service meets contractual requirements and customer satisfaction levels (66%)
• Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve operational excellence (30%)
• Ensure contribution targets are met or exceeded (3%)
• Operationally manage delivery of service
• Lead and motivate large operational team (Both the Ireland & UK Teams)
• Understand client policies and strategies in service area
• Manage client relationships (Both Ireland & UK)
• Input to monthly top level service analysis for client
• Analyse MIS to monitor service and initiate improvements
• Monitor individual workloads to optimise productivity, revenue generation, quality and added value to the client and Accenture HR Services
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