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Customer support

Job Location: Mumbai

Job Number: 8636


- Job description

To Provide Technical Support assistance to customers having problems with internet services, Meeting customers and Clients Expectations based on FCR, POSE, AHT and login hours


• The agent should have good customer service skill with neutral accent, should have knowledge of basic troubleshooting. The agent should have the ability to use the applications and tools appropriately, and should login for a schedule of 9 hrs. The agent needs to meet the SLA’s specified by the client by exceeding the client and corporate expectation on service, quality and cost. This needs to be followed with delighting their customers and work in conjunction with the Accenture global BPO delivery centre network.

Unique Knowledge & Skill Requirement

• Agent hired at Merit Trac Score of 4 2 3 2.

Educational Profile

Experience Profile

Personal Attributes

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

For Persons with disability: If you require any support for your disability related queries or any disability related assistance for you to be considered for opportunities with Accenture, please send us an email to
Please note: This mailbox is dedicated to support only Persons with Disability. If you do not require any such support, you would need to directly apply to open positions posted on our careers page.

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