Skip to main content Skip to Footer

Job Listing



Customer support

Job Location: Mumbai

Job Number: 8636

APPLY GET REFERRED SAVE THIS JOB

- Job description

OVERALL PURPOSE OF JOB
To Provide Technical Support assistance to customers having problems with internet services, Meeting customers and Clients Expectations based on FCR, POSE, AHT and login hours


Responsibilities/Authorities


• The agent should have good customer service skill with neutral accent, should have knowledge of basic troubleshooting. The agent should have the ability to use the applications and tools appropriately, and should login for a schedule of 9 hrs. The agent needs to meet the SLA’s specified by the client by exceeding the client and corporate expectation on service, quality and cost. This needs to be followed with delighting their customers and work in conjunction with the Accenture global BPO delivery centre network.


Unique Knowledge & Skill Requirement

• Agent hired at Merit Trac Score of 4 2 3 2.

Educational Profile




Experience Profile


Personal Attributes


Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you require any support for your disability related queries or any disability related assistance for you to be considered for opportunities with Accenture, please send us an email to careersandabilities@accenture.com.
Please note: If you do not require any such support, you would need to directly apply to open positions posted on our careers page.

Accenture has not authorized any agency, company or individual to either collect money or arrive on any monetary arrangement in exchange for a job at Accenture. Accenture's criterion for hiring candidates is merit. Any agency, company or individual offering employment with Accenture in exchange for money is misrepresenting their relationship with Accenture, which has not authorized any such action. If you are approached by any entity or individuals who demand money or any other form of compensation in return for a job offer at Accenture – even if they present themselves as representatives or employees of Accenture – please send the details to Accenture Business Ethics Line.

Find a job

Start your search here: Enter job title, skill, experience level or city

Stay in touch

Join the Accenture Talent Connection, follow our Careers blog, or sign up for job alerts.