Skip to main content Skip to Footer

Job Listing



Service desk management

Job Location: Bengaluru

Job Number: 8615

APPLY GET REFERRED SAVE THIS JOB

- Job description

Role: Service Desk New Associate



Skill: Service Desk Management







Minimum Skill Requirement:



1. Bachelor degree or 3 year diploma



2. Excellent communication skills, with neutral accent.



3. Excellent written communication skills with email etiquettes.



4. Fundamental Technical know-how on system trouble shooting



Must Have:



1. Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.



2. Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.



3. Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.



Good to Have:



1. Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc



2. Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customers.



3. Domestic tech support can be considered post evaluating on Voice and accent of candidate.



4. BPO/ Call Center experience can be considered post evaluating the technical knowledge of the candidate.







Below to be excluded while Job Postings on Portals/SNS sites.



Flexes (If Any): NA



Target Companies: IBM, Sutherland, Slash Support, Microland, Hewlett Packard (HP), Dell, HCL



Keywords for searching: Service Desk Support, Technical Su

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

For Persons with disability: If you require any support for your disability related queries or any disability related assistance for you to be considered for opportunities with Accenture, please send us an email to careersandabilities@accenture.com.
Please note: This mailbox is dedicated to support only Persons with Disability. If you do not require any such support, you would need to directly apply to open positions posted on our careers page.

Find a job

Start your search here: Enter job title, skill, experience level or city

Stay in touch

Join the Accenture Talent Connection, follow our Careers blog, or sign up for job alerts.