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Service desk management

Job Location: Bengaluru

Job Number: 8615


- Job description

Role: Service Desk New Associate

Skill: Service Desk Management

Minimum Skill Requirement:

1. Bachelor degree or 3 year diploma

2. Excellent communication skills, with neutral accent.

3. Excellent written communication skills with email etiquettes.

4. Fundamental Technical know-how on system trouble shooting

Must Have:

1. Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.

2. Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.

3. Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.

Good to Have:

1. Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc

2. Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customers.

3. Domestic tech support can be considered post evaluating on Voice and accent of candidate.

4. BPO/ Call Center experience can be considered post evaluating the technical knowledge of the candidate.

Below to be excluded while Job Postings on Portals/SNS sites.

Flexes (If Any): NA

Target Companies: IBM, Sutherland, Slash Support, Microland, Hewlett Packard (HP), Dell, HCL

Keywords for searching: Service Desk Support, Technical Su

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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