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Performance AdWords TroubleShooting

Job Location: Gurugram

Job Number: 8598


- Job description

? Demonstrates effective, clear and professional written and verbal communication (ready for email/chat/phone/gVC channels);
? Provides prompt and efficient service to Customers and Account Managers including the appropriate escalation of Customer’s issues;
? Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues;
? Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures;
? Contributes to a positive team environment and proactively aids team members with difficult contacts as needed;
? Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance;
? Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions;
? Liaise with other departments and teams as required to resolve Customer issues and question #AO

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