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Performance AdWords TroubleShooting

Job Location: Gurugram

Job Number: 8598

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- Job description

? Demonstrates effective, clear and professional written and verbal communication (ready for email/chat/phone/gVC channels);
? Provides prompt and efficient service to Customers and Account Managers including the appropriate escalation of Customer’s issues;
? Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues;
? Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures;
? Contributes to a positive team environment and proactively aids team members with difficult contacts as needed;
? Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance;
? Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions;
? Liaise with other departments and teams as required to resolve Customer issues and question #AO

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

For Persons with disability: If you require any support for your disability related queries or any disability related assistance for you to be considered for opportunities with Accenture, please send us an email to careersandabilities@accenture.com.
Please note: This mailbox is dedicated to support only Persons with Disability. If you do not require any such support, you would need to directly apply to open positions posted on our careers page.

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