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BMC

Job Location: Mumbai

Job Number: 85458

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- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 394,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com
    
     • Business/Requirement Analysis • Automation Policy Design • Automation build and functional testing • Production of Run and User Guide documents Desired Skills, Qualifications and Experience: Knowledge and Skills: • BMC Attrium Orchestrator • Broad, up-to-date, industry experience and knowledge • A broad understanding of one or more technologies used during policy development including is desirable: • SQL coding • Scripting • InfoPath forms development • Application development • Additionally a broad knowledge of the technologies to be automated would be beneficial: • Server - Intel (HP, IBM, Dell hardware), Unix (HPUX, Solaris, AIX) • Network – Cisco, Checkpoint • Storage - NetApp, EMC, HP • OS & Application - Microsoft (Windows Server 2000/2003, SQL Server, Exchange, AD, BizTalk, etc.), Oracle, ERP, BMC (BEM, Patrol, Ctrl-M, Marimba, Remedy ITSP/ITSM) Essential: • Good documentation skills • Ability to communicate effectively • Understanding of application development, testing and release lifecycle Personality: • Professional • Team player • Resourceful and adaptable • Critical analysis and problem solving Key Responsibilities: • Participate in delivery of the Application Operations and Support Service according to defined service level agreement • Development of accurate estimates for Work Requests submitted to him/her • Participate in delivery of a quality service with commitment to customer service and ownership of issues • Hands on management of daily incidents and problems • Provide inputs to the Team Lead to help him with the analysis of AOP Automation incidents to determine patterns to drive future initiatives • Identification of continual improvement initiatives to reduce incident volumes and increase application availability • Proactive in identifying and proposing solutions relating to all processes • Continually improve and promote standards and procedures for all processes in IMS Tools • Work with rest of the team to deliver solutions/deliverables to client on time and within budget • Develop workflows and fully automated solutions utilizing Opalis and the BMC suite of tools. • Become involved in development and support projects where necessary to fit in with requirements. • Participate in a 24X7 Oncall rota • In the future possibly be required to participate in Shift work (relevant shift uplift to salary would be included when and if this becomes a requirement) o Role: Automation build and Run support o Skill: BMC Attrium Orchestrator o Minimum Skill Requirement: (~3-4 pointers against each item)
Full Time Graduation

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