Job Description

Objectives of Role
• To maintain quality and service standards of the Warranty Claims processing team in support of the contracted Service Level Agreement

Main Accountabilities
Operational Responsibilities
• Implement practices to improve operational efficiencies
• Investigate warranty claims, facilitate recovery, and assign appropriate responsibilities
• Conduct and review monthly reporting
• Running queries
• Verification and analysis of warranty claims based on available external resources (e.g. Assist, parts catalogs, sales information)
• Documenting and adding comments
People Management Responsibilities
• Good team player
• Coach rest of the team on quality aspects or new learning when required

Core Competencies
Required skills:
• Interpersonal skills to deal with suppliers, warranty engineers, etc
• Data processing accuracy, detail oriented, and ability to evaluate/research a warranty claim
• Expert level capability in use of desktop software (MS Office Suite, with focus on Excel)
• Organized, timely, pro-active and highly productive
• Strong written communication in English
• Attention to detail and ability to multi-task
• Any Graduation with 2 - 4 years of relevant experience
• Experience in Warranty
• Experience with suppliers and strategic sourcing
• Mechanical knowledge of machinery



We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at immediately.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

To apply from a mobile device, your CV must be in the cloud. Not Ready? Send this job to an email address To apply from a tablet device, your CV must be in the cloud. Not Ready? Send this job to an email address

What people are saying about us

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.


Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.



Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.


View All

Learn more about Accenture

With more than 500,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Stay Connected

Receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All