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Service Desk Management

Job Location: Gurugram

Job Number: 8204


- Job description

Level G &amp;amp; F&amp;lt;br/&amp;gt;&lt;br/&gt;<br/>
Role: Service Desk Analyst&amp;lt;br/&amp;gt;&lt;br/&gt;<br/>
Skill: Service Desk Management&amp;lt;br/&amp;gt;&lt;br/&gt;<br/>
Minimum Skill Requirement: &amp;lt;br/&amp;gt;&lt;br/&gt;<br/>
1. Bachelor degree or 3 year diploma&amp;lt;br/&amp;gt;&lt;br/&gt;<br/>
2. Excellent communication skills, with neutral accent.&amp;lt;br/&amp;gt;&lt;br/&gt;<br/>
3. Excellent written communication skills with email etiquettes.&amp;lt;br/&amp;gt;&lt;br/&gt;<br/>
4. Fundamental Technical know-how on system trouble shooting&amp;lt;br/&amp;gt;&lt;br/&gt;<br/>
Must Have:&amp;lt;br/&amp;gt;&lt;br/&gt;<br/>
1. Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat &amp;amp; remote support. &amp;lt;br/&amp;gt;&lt;br/&gt;<br/>
2. Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.&amp;lt;br/&amp;gt;&lt;br/&gt;<br/>
3. Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.&amp;lt;br/&amp;gt;&lt;br/&gt;<br/>
Good to Have: &amp;lt;br/&amp;gt;&lt;br/&gt;<br/>
1. Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc &amp;lt;br/&amp

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