? Relevant CDM experience with at least 3 -4 years in a leadership role.
? Prior experience in running operations in a BPO set-up.
? Excellent project management skills.
? Creative approach to problem solving and good lateral thinking skills
? Good leadership abilities.
? High energy and drive to lead large teams.
? Comfortable working in a dynamic business environment.
? Full time position.
? Interfaces with the TLs, IT, Trainers and administrative personnel
? Should manage the HR issues and seek to keep the morale of the workforce high.
? Should coordinate all the issues with various entities within the centre
? Should be a leader for various on going employee committees i.e. issues that may be of a daily nature or any concerns of the workforce.
? Ensure timely completion of performance review / assessments of production workforce.
? Should motivate and encourage all employees in achieving their set targets
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