1. Bachelor degree or 3 year diploma
2. Excellent communication skills, with neutral accent.
3. Excellent written communication skills with email etiquettes.
4. Fundamental Technical know-how on system trouble shooting
1. Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
2. Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
3. Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
Good to Have:
1. Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc
2. Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customers.
3. Domestic tech support can be considered post evaluating on Voice and accent of candidate.
4. BPO/ Call Center experience can be considered post evaluating the technical knowledge of the candidate.
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