Job Description

Process/Client Management:
- Responsible for Service delivery for Personnel Administration Service Line
- Manage amendments to internal OLA with onshore as well as SLA with client
- Liaise with Recruiters, HR representatives, Payroll and Contact Centre, to resolve issues and fulfill employee expectations
- Review process on a regular basis and re-engineer when required by change requests
- Review Change requests , do impact analysis and cascade changes to team for updating LWI’s
- Create robust Internal Quality Controls to ensure Accuracy Levels are met
- Manage Service Issues and escalations and analyze root cause of issues for accurate and timely service delivery
- Weekly and Monthly MIS to be managed and inputs to be given to Ops Mgr and SDL.
- Relationship Building and management with internal as well as external clients
- Drive Productivity measures for optimum utilization of FTEs
- Identifies and implements improved/innovative work processes or client/customer service.
- Creates a logical plan, realistic estimates and schedule for an activity or project segment.
- Encourages clients to actively participate in developing solutions and to raise concerns.
-To manage system downtime & system issues data and Escalate to appropriate sources
-Manage all process documentation and keep checking for updates to maintain LWI'S per current process flows.

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Qualifications

Minimum Graduate in any discipline. Preferable Post graduate in HR or operations

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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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