Job Description

Process/Client Management:
- Responsible for Service delivery for Personnel Administration Service Line
- Manage amendments to internal OLA with onshore as well as SLA with client
- Liaise with Recruiters, HR representatives, Payroll and Contact Centre, to resolve issues and fulfill employee expectations
- Review process on a regular basis and re-engineer when required by change requests
- Review Change requests , do impact analysis and cascade changes to team for updating LWI’s
- Create robust Internal Quality Controls to ensure Accuracy Levels are met
- Manage Service Issues and escalations and analyze root cause of issues for accurate and timely service delivery
- Weekly and Monthly MIS to be managed and inputs to be given to Ops Mgr and SDL.
- Relationship Building and management with internal as well as external clients
- Drive Productivity measures for optimum utilization of FTEs
- Identifies and implements improved/innovative work processes or client/customer service.
- Creates a logical plan, realistic estimates and schedule for an activity or project segment.
- Encourages clients to actively participate in developing solutions and to raise concerns.
-To manage system downtime & system issues data and Escalate to appropriate sources
-Manage all process documentation and keep checking for updates to maintain LWI'S per current process flows.

Accenture Carnival

Carnival Corporation reimagines guest experiences with high-touch tech.
Read More


Minimum Graduate in any discipline. Preferable Post graduate in HR or operations

We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at immediately.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.


Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.



Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.


View All

Learn more about Accenture

With over 450,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Stay Connected

Receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All