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OTC Senior Analyst

Job Location: Gurugram

Job Number: 7421


- Job description

Responsibilities/Authorities ;
? Ensure that the members understand the Process End-to-End and perform on the agreed process deliverables and maintain high quality of standards;
? Identify and implement areas for process improvement;
? Ensure effective backup plan is in place;
? Proactively escalate issues to the supervisor/manager that require intervention/clarification from senior leadership;
? Ensure all transaction processing is in a timely manner as per CTP/CTQ and SLA;
? Ensure all the supporting documents are available to support Audit;
? Identify areas of cost reduction by Process Improvements [Work and Non work related];
? Assess risks/costs associated with process delays and timely escalating the same to the leadership team;
? Ensure compliance with client’s policies and procedures;
? Ensure timely communication to customers;
? Create adequate back ups;
? Participate in Team Initiatives/events;
? One on one with team members on a regular basis;
? Share ideas and seek clarification;
? Support centre sponsored Team Activities;
? Sharing best practices – (leverage the knowledge across teams)

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