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BSS Service Management

Job Location: Gurugram

Job Number: 7347


- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

Accenture Operations smartly connects the capabilities required to outperform in a digital world, transforming the operations of the digital business by providing technology-enabled, secure and flexible business operations “As-a-Service,” to help our clients accelerate innovation, revenue growth and cost reduction.

Description :

•Supports an account to deliver one or more of the following Field Ops scope of services: change control, issue/problem management, governance, satisfaction surveys, reporting, and service definition framework

•Liaises with Service Management Process Owners for Capability, Governance, Change, Issues, Satisfaction Surveys and Reporting

•Liaises with Internal Controls

Responsibilities :

•Accountable for the completion of standard and non-standard tasks within the scope of the function

•Selects the most appropriate procedures from a given set of solutions/procedures

•Able to recognize and act on non-standard situations and adapt work to business goals

•Escalates issues and seeks advice when faced with complex issues/problems

•May have regular interaction with users around first line queries/requests for information

•Subject to general supervision of progress against results


•May coordinate the work of a small team in areas of high volume transaction processin

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

For Persons with disability: If you require any support for your disability related queries or any disability related assistance for you to be considered for opportunities with Accenture, please send us an email to
Please note: This mailbox is dedicated to support only Persons with Disability. If you do not require any such support, you would need to directly apply to open positions posted on our careers page.

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