Job Description

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Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries,we offer Strategy and Consulting,Technology and Operations Services, and Accenture Song - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Role: Manager for Customer Sales and Service - Centre for Data & Insights
Function: Applied Intelligence, Accenture Strategy & Consulting
At Accenture Applied Intelligence we are passionate about leveraging the power of data and insights to transform the core of our clients globally. We thrive by integrating human ingenuity with intelligent technology to address businesses’ most complex problems. With a team of 3,000+ Data Scientists, we leverage robotic process automation, content analytics, predictable analytic models and cognitive services to help clients drive their growth and transformation agenda.
We are looking for a highly motivated and passionate Manager/Senior Manager to join Accenture’s Global Centre for Data and Insights. The vision of the Centre is to combine the power of Machine (data & AI) with Human (Knowledge Experts) to solve some of the most complex problems in the industry. As a senior member of the team, your role will focus on providing world class insights to leaders and stakeholders across different Functions.
What you will focus on?
? Understanding the challenges faced by client teams working in different markets across the value chain to recommend the best data and insights powered solutions
? Understand existing AI, analytics and data maturity landscape of any client across the marketing function and to develop potential data driven solutions
? Use multiple sources of information including broader stakeholder views, industry best practices, client survey and stakeholder data and other external data sources to develop solutions and recommendations
? Interface with client teams along with inputs from internal research and data insights teams to develop solutions for identified opportunities
? Identify and recommend use cases in AI and Machine Learning across the Marketing function
? Use analytics and data driven insights for creating business analysis, value proposition to address industry pain points: functional/operations/customer – leveraging domain expertise to identify potential gaps
? Map ‘as is’ and design target process model, design ‘to be’ processes / structures / work flow management/ business solutions, develop and manage business requirement specifications
? Build PoV, storyboard and wireframes for sales collateral and proposals for clients; and participate in client workshops and solution discussions
? Lead and manage multi-disciplinary teams (domain knowledge experts, data scientists, AI and technology specialists) for development of relevant client solutions, new assets, tools and point of views
? Providing domain expertise for building future ready ideas and solutions


What skills and qualifications do you need?
• You should have worked for 10-12+ years in the area of Knowledge Strategy and Consulting, Analytics and AI Delivery and Business Operations in any of the Tier-1 consulting organizations
• Experience in at some functions like Marketing, AI driven Customer Experience, Customer Operations, Product Innovation and Font office Enablement
• Experience in at least some domains within specific industries like Cards/Payments/Retail or Commercial /Digital/Mortgages/Data Privacy/Asset Management/Consumer Goods/Supply Chain/Communications & Media/Life Sciences etc.
• Understanding customer behavior throughout the product lifecycle - acquisition channel, drivers of churn, user engagement, impact of emails & notifications
• You should have experience in project management and leading multi-disciplinary teams for atleast 4-6 years
• Good experience with Data, Analytics and AI technologies & tools – data native mindset with a deep understanding of Statistics and experience in A/B or multivariate experiment set-up, sharing testing results & recommendations
• Good to have: Hands on experience in building and deployment of Statistical Models/Machine Learning – Statistical Algorithms, Segmentation and Predictive Modeling, ML algorithms, NLP algorithms, Decision Trees
• You should possess a deep understanding of advanced research techniques, tools and assets
• You are laser focused on delivering outcomes with speed and agility
• You are self-driven and thrive in ambiguity
• MBA from a premier Business-school is a plus

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COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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