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Service Resolution Management_IO

Job Location: Gurugram

Job Number: 72448


- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 394,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at
     Job description:
     2+ years experience in the troubleshooting and performance management of video conferencing infrastructure networks (Both Legacy and IPT)
     Strong communication and interpersonal skills including an ability to convey technical information using non-technical language
     Organizational and problem-solving skills.
     Extensive knowledge/experience with Tandberg video conferencing solution and polycom audio/video conferencing system.
     WAN and voice circuit experience in VoIP and Legacy Voice environment
     Knowledge of ITU Standards such as H.320 (ISDN), H.323, H.324, and PRI.
     Understand network design, common networking protocols (TCP/IP), QoS, and network security.
     Solid conceptual knowledge of PC operating systems and the associated hardware/software.
     Additionally, extensive knowledge of computer graphics interaction with various display technologies (i.e. projector, LCD, Plasma)
Full Time Graduation

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