oFacilitating and managing all Content Analyst (CA) processes effectively – should be familiar with all work processes
oUnderstand the business function of the assigned DTEs and charter of the DTE Capability Development Team
oEnsure content architecture is consistent with CUSTOMER standards
oManage maintenance of all content on all home pages where more independent action/thinking is required (update links, mine for new content, work with CUSTOMER KM leads to ensure content is current/accurate; work with CUSTOMER KM leads to develop new pages for new strategic content areas; work with CUSTOMER leads to harvest new content for key subject pages, retire content and pages as appropriate)
oManage development of CUSTOMER KM newsletters (KM Alert, Watch, etc)
oEnsure Quality Assurance of CAs work
oReport status regularly to Shared Services Ops Lead/CUSTOMER lead; contribute to scheduled Performance Scorecard and other measurement processes
oEstablish and maintain relations with clients and reach out for additional work
oCoaching and mentoring junior team members; helping direct Content analyst with tasks; performance management of content analysts
oAssist in recruitment/training of resources
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