Infrastructure Service Management IT Service Management Coordinator
Bengaluru
JOB NO. 633691
Job Description
About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com
- Project Role :IT Service Management Coordinator
- Project Role Description :Deliver Information Technology Infrastructure Library (ITIL) service operations processes of problem, change, configuration, incident and release management. Specialize in the delivery of one of the processes, or provide management and coordination across multiple processes.
- Management Level :9
- Work Experience :6-8 years
- Work location :Bengaluru
- Must Have Skills :
- Good To Have Skills :
- Job Requirements :
- Key Responsibilities : A: Work as the responsible Major Incident Manager for Service and Support B: Make tactical decisions and take all required actions to restore the broken or degraded service in minimum time C: Manage those ad-hoc assembled teams to achieve single target in minimum time
- Technical Experience : A: Experience in Performance tuning, Technical reviews and Audits B: Knowledge of High Availability/Disaster Recovery Strategy C: ITIL knowledge is desirable D: Experience in communication with customers and management as required E: Knowledge on Datacenter and Cloud Architecture / Support experience is an added advantage
- Professional Attributes : A: Good Communication Skills
- Educational Qualification : Bachelors degree or equivalent
- Additional Information : Should be comfortable in 24/7 shift
Qualifications
15 years of full time education
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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
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