Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

  • Project Role :Infrastructure Architect
  • Project Role Description :Lead the definition, design and documentation of technical environments. Deploy solution architectures, conduct analysis of alternative architectures, create architectural standards, define processes to ensure conformance with standards, institute solution-testing criteria, define a solutions cost of ownership, and promote a clear and consistent business vision through technical architectures.
  • Management Level :9
  • Work Experience :6-8 years
  • Work location :Gurugram
  • Must Have Skills :
  • Good To Have Skills :
  • Job Requirements :

    • Key Responsibilities : 1Proactive to identify high impacting issues and ask team to prioritize and track it till closure 2Coordinating with team to Engage vendors during MI calls with correct severity 3Responding to client escalations and joining connects with client for feedback or areas of opportunities 4Look for improvement opportunities and perform proactive problem management to fix recurring issues engaging L2 teams 5Ensuring SLA are maintained as per contractual obligation 6Getting the KCS updated for process

    • Technical Experience : 1Knowledge of network or server infrastructure familiarity with data center issues and remote site issues 2Lead the MI calls and assist team ensuring correct stakeholders are present, ensure vendor presence on call if needed and providing regular updates to the customer over troubleshooting call 3Knowledge of network or server infrastructure ITSM processes 4Network troubleshooting understanding of basis commonly occurring issues - network down incidents, interface alerts, ISP issues, EIGRP/BGP

    • Professional Attributes : Ability to think analytically, communicate effectively, and execute efficiently

    • Educational Qualification : Bachelors Degree

    • Additional Information : Ready to work 24/7 shift


Qualifications

15 years of full time education

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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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