Job Description

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

  • Project Role :Customer Service Representative
  • Project Role Description :Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing.
  • Management Level :10
  • Work Experience :4-6 years
  • Work location :Noida
  • Must Have Skills :
  • Good To Have Skills :
  • Job Requirements :

    • Key Responsibilities : In charge of managing a team of CCC specialists which manages the Level 1 support desk thereby assisting users/dealers in day-to-day operational issues and bugs reported in the system Provide leadership and administrative support to their team and manage them to achieve and constantly improve quality, service levels as per Tender and monthly KPIs, achieve process improvement, ensure road mapped project execution and identify new ones, and focus on the people development of their team

    • Technical Experience : In addition to being responsible for achieving and exceeding teams defined metrics through sustainable change or process improvement She / he will be expected to participate in strategic planning, project road mapping activities of the team Identifies trends in team performance and recommends/ implements change to constantly raise the Performance levels in the team Share ideas with Management that positively influence the vision for the business Organizations by using their exposure to teams

    • Professional Attributes : Exceptional operational, managerial, analytical and interpersonal skills Excellent communication skills both written and spoken Should be able to coach, provide feedback to the Team Should have good Interpersonal skills

    • Educational Qualification : Graduate / Post graduate Desired: Engineering Diploma /BE / BTech /BCA/MCA in Computer/ Mechanical/


Qualifications

15 years of full time education

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All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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