Job Description

About Accenture:
Accenture is a leading global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries,we offer Strategy and Consulting, Interactive, Technology and Operations services - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

About Entity:
Corporate Functions—including Human Resources, Finance, Legal, Marketing Communications, and Workplace Solutions-- powers Accenture’s people across industries and functions to keep our business leading in the New. Join the heart and soul of Accenture, partnering with our extraordinary people to bring innovation into every organization.

Job description:
Position Summary:
The Sr. Asst uses functional knowledge customer service to resolve employee/Vendor inquiries. They will also be responsible to resolve calls with a focus on service excellence and professionalism.

Essential Functions of the Job:
1. Serve as a key resource for information on specific type of finance related queries, processes and procedures (e.g., Payments, Tax etc.)
2. Remain updated with latest Process related updates.
3. Continuously improve call handling skills, systems knowledge, and communications skills
4. Perform any projects/activities assigned by the Team Lead / Manager
Problem Solving/Decision Making:
1. Field both basic and complex employee inquiries and follow protocol to reach necessary and appropriate resolutions
2. Understand what questions / situations need to be escalated to Team lead to proactively flag off any escalation.
3. Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.
4. Assist execution and implementation of process improvements in the CRM team in consultation with Team Lead
5. Make recommendations to improve/update CRM Knowledge Repository, other Accenture systems, CRM process etc based on analysis of calls received from employees
Knowledge and Skills Requirements:
1. Provides clients with accurate and useful guidance on T&E related queries.
2. Identifies gaps in knowledge repositories and bridges the same by proactively seeking information from the respective stakeholders
3. Understands the expectations of customers and delivers service that meets or exceeds customer’s needs within policy guidelines; identifies and escalates issues that impact the delivery of quality service
4. Demonstrates effective verbal and written communication skills with an emphasis on professionalism, tact and diplomacy
5. Exhibits a positive can-do attitude and approach to responsibilities; meets new challenges and changes with an open mind; demonstrates commitment to the job
6. Works effectively with others within work team and department; contributes to an environment that promotes effective teamwork and collaboration
7. Adapts existing processes to new conditions and modifies processes to make them more effective, without harming the linkages between different process steps



Other Requirements:
1. Working hours, flexible work arrangements and vacations may be limited during specific times due to business demands. Should be open to Night shift.



Qualifications

Position Summary:
The Sr. Asst uses functional knowledge customer service to resolve employee/Vendor inquiries. They will also be responsible to resolve calls with a focus on service excellence and professionalism.

Essential Functions of the Job:
1. Serve as a key resource for information on specific type of finance related queries, processes and procedures (e.g., Payments, Tax etc.)
2. Remain updated with latest Process related updates.
3. Continuously improve call handling skills, systems knowledge, and communications skills
4. Perform any projects/activities assigned by the Team Lead / Manager
Problem Solving/Decision Making:
1. Field both basic and complex employee inquiries and follow protocol to reach necessary and appropriate resolutions
2. Understand what questions / situations need to be escalated to Team lead to proactively flag off any escalation.
3. Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.
4. Assist execution and implementation of process improvements in the CRM team in consultation with Team Lead
5. Make recommendations to improve/update CRM Knowledge Repository, other Accenture systems, CRM process etc based on analysis of calls received from employees
Knowledge and Skills Requirements:
1. Provides clients with accurate and useful guidance on T&E related queries.
2. Identifies gaps in knowledge repositories and bridges the same by proactively seeking information from the respective stakeholders
3. Understands the expectations of customers and delivers service that meets or exceeds customer’s needs within policy guidelines; identifies and escalates issues that impact the delivery of quality service
4. Demonstrates effective verbal and written communication skills with an emphasis on professionalism, tact and diplomacy
5. Exhibits a positive can-do attitude and approach to responsibilities; meets new challenges and changes with an open mind; demonstrates commitment to the job
6. Works effectively with others within work team and department; contributes to an environment that promotes effective teamwork and collaboration
7. Adapts existing processes to new conditions and modifies processes to make them more effective, without harming the linkages between different process steps



Other Requirements:
1. Working hours, flexible work arrangements and vacations may be limited during specific times due to business demands. Should be open to Night shift.

OUR COMMITMENT TO YOU:
You’ll benefit from our network of global communities and collaborative culture that will help you build technical and functional skills and capabilities. And because we serve more than 40 industries globally, you’ll have the opportunity to develop valuable industry-specific expertise.
o The scale of our capabilities and client engagements—and the unique way we innovate, operate and deliver value—will give you the opportunity to deepen your existing skills even as you help create the latest technology trends.
o You’ll have access to leading-edge technology.

CALL TO ACTION:
If you have a desire to help the world’s leading companies and governments, now’s the time to join the world’s largest and most diversified group of technology, business process and consulting professionals. Be part of a dynamic team of collaborative experts, and help us improve the way the world works and lives.

We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at india.fc.check@accenture.com immediately.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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