Job Description

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New Retail Expert- Digital Commerce Fulfilment (SM/M)- Consumer Goods & Services

Find endless opportunities to solve our clients' toughest challenges, as you work with exceptional people, the latest tech and leading companies across industries.

Practice: Consumer Goods & Services (CG&S), Industry Consulting, Capability Network I Areas of Work: Digital Commerce (B2B, B2B2C,D2C) | Level: Senior Manager/Manager | Location: New Delhi, Gurugram, Bengaluru | Years of Exp: 12+ years

Explore an Exciting Career at Accenture

Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities.

As a part of the CG&S industry practice, you will work with leading consumer packaged goods clients across the globe, develop and execute global strategies, manage complex change initiatives, and integrate solutions to meet changing business challenges.

As a part of the Capability Network team, you’ll help drive the following:

• Lead discussions with client stakeholders and development teams to drive execution as well as manage overall project delivery and track timely completion of deliverables
• Drive opportunity origination by bringing in Digital commerce and market expertise to structure and solution client problems
• Define a client’s Digital commerce operations and fulfilment strategy across D2C, B2B, B2B2C channels (including O2O) across different platforms and fulfilment models (inhouse, drop shipment, click & collect etc)
• Assess current maturity on digital commerce fulfilment operations/supply chain capabilities and provide inputs to scale up client’s capabilities; Recommend actions on improving fulfilment performance
• Set S&OP processes and plan interventions around demand planning, channel management, master data management, network optimization, inventory management, order management, last-mile logistics etc for the Digital Commerce channels
• Evaluate data and technology solutions required to enable and improve fulfilment/operations for digital commerce/omni-channel constructs
• Provide a perspective on ways of working with multiple supply side partners (distributors, enablers, logistic providers, tech vendors etc) including commercial assessment across markets
• Generate insights from data to improve On Shelf Availability, Case/Order fill rates, and suggest best practices to drive improvement on customer/partner SLAs
• Lead delivery including product/platform-based implementation in a functional capacity
• Address complex business challenges by breaking down unstructured problem into structured modules and find solutions by following the fundamentals of issue-based problem solving.
• Construct components of business case and value analyses such as market share, sales, costs under various heads, and so on
• Analyse client’s business, market, competitors and make appropriate inferences. Interpret data in context of industry and company specific issues.

Bring your best skills forward to excel in the role:

• Strong Understanding/Experience across Digital Commerce Archetypes (Marketplaces, E-tailers, Last-Mile players etc) across India, South-east Asia
• Strong Understanding/Experience across Consumer Goods Industry segments (Food/NoLo Beverages, Alco Bev, Beauty & Personal Goods, Home and Personal Care, Nicotine & Beyond and Agribusiness); Online Retail, Fulfilment Services experience will be a plus
• Strong project management skills align a team with the strategic goals of a project
• Ability to effectively work with heterogenous teams in a large, global organization
• Excellent communication, interpersonal skills, and presentation skills with an aptitude for compelling storytelling
• Cross cultural competence with an ability to thrive in a dynamic environment

Read more about us.
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What’s in it for you?
• An opportunity to work on transformative projects with key G2000 clients
• Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
• Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.


Your experience counts!
• MBA from Tier 1/2 business school
• A minimum of 12+ years of industry (MNC companies) and/or consulting experience
• Experience in Consumer Goods Industry is a must, with proven success in areas such as digital marketing, digital commerce and/or marketing transformation
• Experience in managing service deals/leading business development activities
• A well-rounded understanding of the channel operations and supply chain function in a Consumer Goods industry
• Prior experience in developing assets and methodologies, viewpoints, research or white papers and marketing collateral that support business objectives

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All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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