Job Description

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Oracle Utilities Customer Care and Billing Consultant


Find endless opportunities to solve our clients' toughest challenges, as you work with exceptional people, the latest tech and leading companies across industries.

Practice: Utilities, Industry, Capability Network I Areas of Work: Oracle Utilities Customer Care and Billing (CC&B) | Level: Consultant | Location: Delhi, Gurgaon, Mumbai, Bangalore | Years of Exp: 5-7 years

Explore an Exciting Career at Accenture
Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest?

Then, Accenture Strategy and Consulting is the right place for you to explore limitless possibilities.

As a part of the Utilities Strategy and Consulting practice you will be helping electric, gas and water utilities pivoting to the new age model of digital transformation and managed services. With our ecosystem of partners, our industry specialists collaborate with our clients to deliver sustainable and stable energy experiences.

Together, let’s transform companies to continuously adapt and improve outcomes through innovation. Help drive positive change for businesses, society, and the planet, with the following initiatives:
• Understand client needs and design, implement, support business processes with focus on out-of-the-box solutions.
• Engage with client, delivery teams and other stakeholders across different geography and drive client workshops.
• Lead and inspire a team of supporting consultants and analysts on the project.
• Engage in producing high-impact reports, points of view, developing market relevant assets and accelerators.
• Work with leading Utilities clients to develop and execute global strategies, manage complex programs and integrate customer solutions to meet changing business challenges and regulations.

Bring your best skills forward to excel in the role:
• Core meter-to-cash oracle CC&B functional expertise including but not limited to billing, rates configurations, payments, credit & collection, supplier or utility billing options
• Ability to solve complex business problems and deliver client delight
• A blend of Utilities industry, consulting and technology skills
• Ability to lead the team from thought leadership, solutioning and demand management perspective
• Strong program management skills
• Excellent communication, interpersonal and presentation skills
• Cross-cultural competence with an ability to thrive in a dynamic environment

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What’s in it for you?
• An opportunity to work on transformative projects with key G2000 clients
• Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
• Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.
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Qualifications

Your experience counts!
• Engineering degree from one of the Tier-1 institutes
• MBA is preferred
• 5-7 years in Oracle Utilities Customer Care & Billing with experience in end to end implementations
• Domain experience in either electricity, gas or water utilities industries
• Proven track record with CIS implementation engagements. At least two Oracle CC&B implementations are desirable. Out of which, at least one with version 2.4 and above is needed
• IS Utilities, SAP Certification will be an added advantage
• SAP ISU CRM, SAP HANA OUCCS – CC&B Cloud version certification is preferred

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All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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